Tier 1 and 2 Help Desk Support Technician

Website gatuntech Gatun Technologies

Gatun Technologies is seeking talented, intelligent individuals to join our team. To submit your resume click the “Apply For the Job” button and we will review it and keep it on file for future job openings.

General job description:

  • $17 – $20 per hour depending on experience and certifications.
  • Perform level 1 problem solutions for (Hardware and Software).
  • Resolve customer problems or related questions in a timely manner.
  • Must be able to perform onsite visits to client location
  • Manually Install, setup, maintain and diagnosis of Hardware and Software.
  • Ability to lift 60lbs if required.
  • Troubleshoot computer problems – hardware and software.
  • Escalate processes that require additional level support.

Requirements

  • Excellent Customer Service Skills
  • Professional business appearance
  • On call availability
  • After hours availability
  • Must be able to work under rigorous timeline
  • Must have strong written and verbal communication skills
  • Must be able to pass a background check

Experience Required:

  • PC, Servers, Hardware, Software Troubleshooting and installation
  • Networking troubleshooting and understanding (IPV4, DNS and VPN)
  • Strong knowledge working in iOS and Android configurations
  • Experience working and troubleshooting the latest Microsoft Windows, Mac OS and Linux.
  • Experience on Microsoft Office 365 Suite (Strong background on Outlook troubleshooting)
  • CompTIA A+, Network +, MCSA (Windows 10), ITIL certifications.

To apply for this job email your details to careers@gatuntech.com